Daily Coaching
One Day

Daily feedback leads to daily improvement and independence.

Objectives

• Recognize daily coaching opportunities
• Learn to use 5-minute staff meetings to set direction
• Understand principles of giving positive and negative feedback
• Coaching strategies for immediate improvement
• Help employees see value of their contribution to overall company goals
• Handle excuses without lowering standards
• Learn and apply the Two-Minute Coaching technique
• Help marginal employees overcome marginal performance
• Spend your time where it will help the most

Agenda

Opening Activity
Five-Minute Staff Meetings; a brief clinic
Principals of positive and negative feedback
Golden words for handling excuses
Holding employees accountable
Two-Minute Coaching -- when time is short
Two-Minute Coaching Practice Exercise
Complete the Employee Effectiveness Profile
Differentiate between star, steady, and marginal
performance
Discussion: how managers respond vs how you
should respond
The ACHIEVE Model -- have I done my part?
Establish a plan for improving marginal performance
What happens when there's no improvement?