Legendary Customer Service® (Employees)
Half Day

Service is an attitude and requires a consistent focus on both internal and external customers.

Objectives

• Understand what Legendary Service(r) is.
• Introduce 4 key fundamentals to developing legendary service.
• Identify who your customers are.
• Assess the level of service provided.
• Identify ways to improve the service provided.
• Prepare foundation for rollout of 8-week action plan.

Agenda

What is customer service?
How does a customer select a vendor?
Why is service important?
Who are your customers?
A commitment to service
Create stories
An all out recovery strategy
Complaints are opportunities
Moments of truth
Continuous Improvement
Listening
The power of perception
Identify and remove coffee stains
Evaluations of customer service

Legendary Service is a registered trademark of Blanchard Training and Development