Legendary Customer Service® (Managers)
One Day

Service is not a competitive advantage; it's THE competitive advantage.
"I found that when I took care of customers extremely well, and made them a focal point, profit inevitably flowed from that." -Stanley Marcus

Objectives

• Understand what Legendary Service is.
• Introduce 10 fundamentals to developing legendary service.
• Identify who your customers are.
• Assess the level of service provided.
• Identify ways to improve the service provided.
• Develop 8-week action plan to be implemented upon return to office.

Agenda

What is customer service?
How does a customer select a vendor?
Why is service important?
Who are your customers?
A commitment to service
An all out recovery strategy
Continuous Improvement
Listening
Facilitating change
Defining the playing field
Allowing autonomy
Coaching for immediate improvement
Measuring
Holding everyone accountable
Celebrating

Legendary Service is a registered trademark of Blanchard Training and Development