OUTCOMES AND BENEFITS

Increased customer satisfaction and loyalty

Clear understanding of the core values of your business

Achievement of competitive advantage

Provide employee autonomy - remove obstacles

Increased quality of service provided

Higher level of commitment from employees

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Performance Appraisals
One Day

Whether the news is good or bad, performance appraisals can be a great experience.






 



 


Objectives

  • Understand the four steps to a successful performance appraisal
  • Prepare for an appraisal meeting with a specific employee
  • Practice giving and receiving feedback
  • Develop plans for dealing with difficult appraisal situations
  • Prepare for a performance planning session - review past performance - evaluate ability and motivation
  • Decide on meeting arrangements and setting the agenda
  • Learn how to review compensation
  • Determine and communicate new responsibilities

Agenda

Exercise: What is your employee's perspective?
The four steps to a successful performance appraisal
meeting
How to prepare for the appraisal meeting
Performance problems: ability or motivation?
Exercise: Analyzing the employee's performance and
yours
Pressures to grade too high or too low
Completing the appraisal form
Conducting the meeting
The ASK/TELL, ASK/TELL method
Exercise: practice the appraisal meeting
Reviewing compensation
Performance planning